Chhavi Chauhan
Product Manager
Bangalore based
Working globally
Currently
Open to new roles
Get in touch
V1.0 / 2026.05.28
Portfolio / Vol. I
Chhavi Chauhan

Product manager with an engineering and SRE foundation. Working at the intersection of systems thinking and business precision.

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Product
manager.

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About
01 / A little about me

I’m a product manager with an engineering and SRE foundation. I work on the parts of products most people quietly avoid: the activation that bleeds users, the compliance gap that stops a deal, the infrastructure decision that becomes a product decision three months later.

Five years as an engineer and SRE at American Express before moving into product. That background means I take seriously what’s happening inside the system: uptime, latency, graceful degradation. Users blame the product when the database is slow.

I understand how systems fail. I understand why compliance matters. I understand what moves business metrics. And I execute.

Looking for the next challenge. B2B, FinTech, or AI-first. Based in Bangalore, India.

Experience
Three roles / 2019–2026
B2B · FinTech · Enterprise
Aug 2025–Apr 2026
First PM
Saturn · FinTech, UK Market
First product hire at a fintech platform serving UK financial advisers. Saturn had a live product and real transactions but no product infrastructure — no discovery cadence, no roadmap, no prioritization framework. Built it from scratch while shipping.
  • Ran 15 adviser interviews to map core workflows; found 60% of platform time concentrated in three tasks (data entry, reporting, compliance submission) — all manual, all templatable
  • Diagnosed month-1 churn as a workflow friction problem, not a product gap — reduced churn from 30% to 18% in two quarters without a redesign
  • Built and shipped a templating system covering the three highest-friction workflows, going from 0 to first release in 6 weeks
  • Established a weekly churn review with founders, support, and engineering — the first recurring cross-functional forum Saturn had
  • Instrumented the activation funnel end-to-end so prioritization decisions came from data rather than founder instinct or support noise
  • Grew platform to 2,100+ monthly active advisers, 650+ client firms, £120K+ ARR during tenure
Jan 2024–Jul 2025
Product Manager
American Express · Enterprise, B2B
PM for the co-brand partner portal — the system through which external partners (Amazon, Delta, Hilton, others) manage their American Express card programmes. Owned the product through a compliance-driven rebuild and subsequent partner onboarding scale-up.
  • Legal flagged a data access control risk across the portal: partners could potentially view each other's data. Engineering scoped a 12-month rebuild. I scoped a targeted fix and shipped in 3 months
  • Designed the minimum architecture that eliminated the compliance exposure: a centralized access control layer so all partner data queries routed through one auditable point — replacing distributed access rules spread across billing, reporting, and onboarding
  • Aligned three stakeholder groups with conflicting incentives: legal (wanted a full rebuild), engineering (wanted more time), and partners (wanted feature continuity) — all agreed on the 3-month scoped approach
  • Onboarded 40+ partners through the new system; partner onboarding time dropped from 4–6 weeks to 2–3 days
  • Amazon account renewed mid-project — partner confidence in the new architecture was the deciding factor
  • Zero compliance incidents in the 12 months post-launch
Jul 2019–Dec 2023
Engineer & SRE
American Express · Infrastructure, Site Reliability
Five years in engineering and site reliability at one of the largest card networks in the world. Worked across infrastructure, alerting systems, and internal tooling — at a scale where a poorly designed alert or a slow API is a revenue and trust problem, not just a technical one.
  • Designed the alerting system for millions of daily payment transactions — reduced false positives by 70%, giving on-call engineers signal instead of noise
  • Built REST APIs handling 10,000+ daily requests at sub-200ms latency; owned reliability and performance SLOs end-to-end
  • Built an employee onboarding system that consolidated fragmented tooling into one flow — improved onboarding satisfaction scores by 30%
  • Worked with Kubernetes, GCP, and AWS across infrastructure projects; built in Python and handled SQL-heavy data pipelines
  • Moved into product after noticing that the reliability decisions that mattered most — what to alert on, what to degrade gracefully, what to fix vs. live with — were fundamentally product decisions being made without product thinking
Case Studies
Self-directed / Aug 2025
AIRBNB / EXPERIENCES AWARENESS↑ DISCOVERY-TO-BOOKING FUNNEL
Aug 2025 · Practice study Airbnb

Experiences awareness

Why guests still don’t know Airbnb sells experiences. Discovery audit, three concept tests, one shippable surface bet. PDF write-up.

CRED / DISCOVERABILITY PROMOTED SURFACE
Aug 2025 · Practice study CRED

Improving discoverability

CRED’s secondary surfaces are dense and underused. Mapped the discovery problem, prioritised by ROI, picked one bet. PDF write-up.

How I Work
Three operating principles
01
Prioritization

Find where users spend the most time that frustrates them. Not feature requests. Not leadership opinions. Time leakage is where pain is legible and upside is measurable.

02
Stakeholder Alignment

Make the decision criteria explicit first. Most alignment failures aren’t communication failures. They’re clarity failures. Once the model is visible and people agree on criteria, the decision follows naturally.

03
Trade-offs

Every decision is a choice to not do something else. Name it. You’re choosing X over Y because of Z. If Z changes, everyone knows we revisit the decision.

C.C.
For roles, conversations, or product problems worth thinking through
chhavi0697@gmail.com ↗